Privacy policy & cookies

Privacy policy

This privacy policy explains the principles and scope of processing user personal data, the rights granted to the user, the obligations of the administrator of this data, and also provides information about the use of cookies. Before using the website, we encourage all users to familiarize themselves with the contents of this privacy policy..

User refers to a natural person, legal person, or organizational unit without legal personality, to which the law grants legal capacity, using electronic services available within the website. We ensure the protection and confidentiality of the data entrusted to us by using available technical and organizational measures and solutions.

Personal data administrator

The owner of the website and the administrator of your personal data is the company Helioenergia Ltd with its registered office at Rybnicka 68, Czerwionka-Leszczyny, postal code 44-238, VAT-ID: PL6423080104.

Why do we process your data?

The information entrusted to us is limited data - only that which is necessary for the proper functioning of our website. Automatically collected information is used solely to identify potential cases of abuse and to compile statistical data on website usage. The mentioned statistical data is not collected in a way that enables the identification of a specific user of the system. You can browse our website without revealing your identity to us or providing any information that could identify you as a specific, identifiable person. However, if you choose to use certain features of the website, you may provide us with your personal information, such as email address, first name, last name, company or organization, or phone number. You can also choose not to provide us with your personal data, but then you may not be able to use certain website features. If you're unsure which information is necessary to use our website, you can contact us at the email address kontakt@helioenergia.com.

Personal data we collect

We primarily collect data needed to establish contact with the customer. This data can be voluntarily provided by using the form on the website. The collected data includes:

Before using the form, please familiarize yourself with our privacy policy. Completing and sending the form is tantamount to giving consent to the processing of personal data. Giving consent is completely voluntary, but the lack of consent prevents the use of the functionality of the website, such as the contact form.

Legal basis for processing personal data

Personal data are processed in accordance with the provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4.5.2016, p. 1-88, hereinafter referred to as "GDPR."

Your rights

If you are a citizen of the European Union, you have the following rights regarding your personal data:

If you wish to exercise the above rights, please contact us through the contact details provided in the last section of this document. Additionally, if you are a citizen of the European Union, please note that user data may be processed for the purpose of fulfilling any contracts entered into with them (e.g., placing an order through the website). Furthermore, be aware that user information may be transferred outside the European Union, including to Canada and the United States.

Retention period

Generally, personal data are stored only for as long as necessary to fulfill contractual or legal obligations for which they were collected. This data will be deleted as soon as its storage is no longer necessary, for evidentiary purposes, in accordance with civil law, or due to legal obligations to retain data.

Entrusting data processing to other entities

The administrator may entrust the processing of personal data to entities cooperating with the administrator, to the extent necessary to ensure the appropriate functionality of the website - e.g., transmitting information, establishing contact. Beyond the purposes indicated in this Privacy Policy, user personal data will not be in any way disclosed to third parties or transferred to other entities for the purpose of sending marketing materials from these third parties. Personal data related to the following actions indicated in this Privacy Policy may be transferred to countries outside the European Union:

Therefore, user personal data may also be processed by entities outside the European Union. The appropriate level of protection for your data, including the use of appropriate security measures, is ensured by the application of standard data protection clauses adopted by the European Commission as referred to in Article 46(2)(c) of the GDPR - in the case of the United States of America. This Privacy Policy complies with the provisions resulting from Article 13(1) and (2) of the GDPR.


The website uses cookies or similar technology to collect information about the user's access to the website (e.g., via a computer or smartphone) and their preferences. They are used for advertising and statistical purposes, as well as to customize the website to the user's individual needs. Cookies are pieces of information that contain a unique reference code that the website sends to the user's device for storage and sometimes tracking information about the device used. They usually do not allow for the identification of the user. Their main purpose is to better match the website to the user. Some of the cookies on the website are available only for the duration of a given internet session and expire when the browser is closed. Other cookies are used to remember the user, who is recognized when they return to the website. These are then stored for a longer time. Most mobile browser users automatically accept cookies. If the user does not change the settings, cookies will be saved in the device's memory. All cookies on the website are set by the Administrator and comply with the current law of the European Union. Users can change their preferences regarding cookie acceptance or change their browser settings to receive a notification each time the cookie function is set. To change cookie acceptance settings, adjust the settings in the browser. It's worth noting that blocking or deleting cookies may prevent full use of the website.

Links to other sites

Our website may contain links to other websites that are not owned or controlled by us. We hereby inform you that we are not responsible for other websites or their privacy and data protection practices. Therefore, we recommend that leaving our website should be done with full awareness and should be accompanied by familiarity with the privacy policy of each target website that may collect personal data.

Data protection

We ensure the security of the information you provide to us on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. For control and supervision, we use appropriate administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal data. Nevertheless, we cannot guarantee the security of data transmission over the internet or wireless network.

Disclosure of information due to legal obligations

Any information we collect, use, or receive will be disclosed if required or permitted by law, e.g., as part of legal proceedings or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, detect fraud, or respond to a government request.

Contact information

If you wish to contact us for more information about this privacy policy or any matter related to your rights and personal data, the website www.helioenergia.com, or our activities, you can send an email to kontakt@helioenergia.com

Our data

Changes to the privacy policy

We reserve the right to make changes and corrections to this Privacy Policy. We encourage you to regularly check the Privacy Policy. Continuing to use the website after changes to this Privacy Policy will be considered consent to the updated version of the Privacy Policy.

Last updated: 21.08.2023